1.Seller
CanariGest is a web application for managing bird breeding, sold by:
- Brand
- CanariGest
- Name or business name
- Carlos Monteiro
- Portuguese tax identification number (NIF/NIPC)
- 158112822
- Address
- Rua Vale dourado mº30
- Location
- Santarém, Portugal
2.Contact details
For questions about your purchase or account, requests concerning your personal data, or complaints:
- Telephone
- +351 915 428 730 (Carlos Monteiro)
+351 963 505 138 (Miguel Manhoso)Calls to the Portuguese national mobile network.
3.Complaints Book
If you are not satisfied, please contact us first: most situations are resolved quickly by email or telephone. You may also submit a complaint at any time through the Portuguese Electronic Complaints Book.
4.Alternative dispute resolution
In the event of a consumer dispute, you may refer it to a consumer alternative dispute resolution (ADR) body under Lei n.º 144/2015, de 8 de setembro. Consumer dispute arbitration centres provide mediation and arbitration free of charge or at low cost.
For disputes involving amounts up to €5,000, if the consumer expressly chooses to refer the matter to an authorised consumer arbitration centre, the seller is bound to that arbitration (Article 14.º of Lei n.º 24/96, de 31 de julho, as amended by Lei n.º 63/2019, de 16 de agosto).
An arbitration centre with jurisdiction throughout Portugal in areas without a regional arbitration centre, such as Santarém, where the seller is based.
If you live in an area with a regional arbitration centre (for example, the Lisbon or Porto metropolitan areas), that centre may have jurisdiction. The complete list of ADR bodies and a tool to identify the appropriate body for your case are available from the Portuguese Consumer Portal (opens in a new tab).
If you live in another European Union country, the European Consumer Centre — Portugal (opens in a new tab) may help you find the competent body.
The European Online Dispute Resolution (ODR) platform was discontinued by the European Union on 20 July 2025 (Regulation (EU) 2024/3228) and can no longer be used.
5.Terms and privacy
- Terms and conditions — Terms of purchase and use of the website and the application.
- Privacy policy — What personal data we process, why and for how long, and how to exercise your rights.