1.14-day period
You can request a full refund of a licence (Basic or Premium) within 14 days of purchase, without giving a reason.
2.How to request it
Purchases are processed by Paddle.com, our reseller (Merchant of Record). You can request a refund through the link in the receipt Paddle emailed you, at paddle.net (opens in a new tab), or by writing to us at canarilvaledourado@gmail.com with your account email: we will forward the request.
3.How it is paid back
The refund is issued by Paddle to the payment method used for the purchase. How long it takes to reach your account depends on your bank or card issuer.
4.What happens to your account
A full refund ends the licence and access to the application. Your records are not deleted: if you need a copy, contact us.
5.After 14 days
After this period we consider each request individually, for example when a technical problem prevents us from providing the service and we cannot fix it.
6.Your rights
This policy does not limit the rights that the law grants to consumers. For complaints and alternative dispute resolution, see the legal information page.